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I can not enter the serial code on bottom of trainer. It says it is not recognized. Error E1005. I have experience similar problems in the past and I think it might be caused by someone opening the box,accessing the code and using it. Is this the case?
See attached image
thanks
Andries

Hi

Please follow these instructions to run the diagnostics and open a ticket:
https://elitesrl.zendesk.com/hc/en-us/a ... iagnostics

In the text of the email specify:
- trainer model
- trainer serial number
- error received

We will check the data and unlock the subscription

Regards

Hello i try 5 or 6 times the SN bueno alltimes sayd is a wrong number, any hello, please, thanks.

Hi

Contact the support, the guys there will check what's wrong with the serial number:
https://support.elite-it.com/en/ticket

Regards

Error E1005 typically indicates that the serial code entered is not recognized by the system. While it's possible that someone may have accessed the code and used it in the past, there could be other reasons for this error as well.

Hello, good evening, I need help with my coupon, it is a direct xr-t roller, code xri213863, the error I get is e1005, thank you. [email protected]

You have to contact the support:
https://support.elite-it.com/en/ticket

Regards

Bought a new trainer serial number invalid on coupon redeem. must entered it 6 times. Error E1014