Connecting bluetooth HR belt

[rene.farenhorst]

I have a Medisana bluetooth HR belt. I connected this belt to both iPhone and my iPad and is recognised by the iPad but i am not able to connect to the My E-training App. I tried to connect via the advanced settings option. In the health app from Apple my hartrate is visible.
According to the producer technical info the HR belt is compatible with: Apple iPhone 3 and higher, iPad 3 and higher, Strava, Wahoo, Endomondo, Polar, Suunto and more. It works with bluetooth 4.0/smart. Can you please advice

[Elite Admin S]

It should work without problems.
Please contact our customer care using the contact form in the app, so we will receive additional information about your device

Regards

[rene.farenhorst]

thank you for your reply. I already found the answer in your old forum. I removed the program totally and re-installed it. After doing this I used the advanced mode and connected the HR belt.