Export does NOT work anymore

[Delkim]

Without any change comparing last 2 years I am no longer able to EXPORT any activity from my History to Strava or TrainingPeaks.
It shows me "Export Failed".
I have to do it by exporting FIT file and then manualy to Strava, TrainingPeaks etc...
It is very annoying. And when such file is imported to TrainingPeaks or Garmin Connect, it shows crazy values of length of training like 250 hours or even MINUS 160 hours etc....
Can you help?

[Elite Admin S]

Hi

I've just tested it and here it works properly.
Do this test: uninstall the app and install it again. Or install the app on another device and accede using your account.
Then check if you are able to export the trainings.

If still you have the same issue, please contact our customer care:
https://support.elite-it.com

Regards

[Delkim]

if I reinstall app, do not I lose my history etc.?

[Elite Admin S]

No, data are saved in cloud.
But you'll have to download again the videos.

[Delkim]

thanks, it helped with STRAVA direct upload but TrainingPeaks still does not work
it tries to upload it for 10 secs then error message UPLOAD FAILED
any help?

[Elite Admin S]

Hi

I think it's necessary to contact the support.

Open a ticket from here:
https://support.elite-it.com/en/ticket
Add as much information as possible.

Regards