Sudden wattage drop

[[email protected]]

My Direto is now a week old.
Just yesterday the unit started reporting wattages that are 30-40% lower. It was a very sudden change.
I usually average around 200w and all of a sudden it started reporting 140w for the same effort levels.
I have the .fit files from my Edge 800 that show confirms this. With almost identical speed/cadence/HR over 70-80mins at the same resistance (the lowest) the average power over the workout has dropped from 200w to 140w.
I can't have lost 60w overnight!
Has anyone else noticed this?

[Elite Admin S]

Hi

Please do a calibration and take note of the offset value you get at the end.
Then tell me the serial number of your Direto and the offset value you got.

Regards

[[email protected]]

SN DIB183109
Have done calibrations and have tightened the belt as per video instructions (sent to me by your support team)
Offset was 6085 (6090 on Sticker). After tightening belt (about 3-4 turns on allen Key), now hovers between 6088 and 6090. It alternates between the 2 numbers every time you check ... this is a bit strange.
After calibrations, the wattages are still ~60w down on before

[Elite Admin S]

As you are already in contact with the customer care, go on with the guys there.

[[email protected]]

Just an update, the device has reverted to the original wattage readings.
Now I do not know which are the right readings.
The customer care people are really helpful, but do not seem to be able to explain this, nor which are the right readings.
I wish there was a way for me to properly test it against a known standard, but as it stands, it seems quite inconsistant