Brand new Direto vibrating

[challa]

Der Elite Support,
Just started set up of my brand new Direto. Unfortunately the device causes vibrations when pedaling at increased speed. The vibrations/shaking are quite strong and noticeable on the whole floor/house even with a damping mat applied. Frequency is low and similar to something mechanically not running “round”. I did not manage https://100001.onl/ to record the vibrations due to the low frequency. The vibrations occur when the device is switched of as well as in on mode. Changing the resistance also did not change the effect.
Is that something I can fix on my own?
Thanks in advance & best regards