Elite Turbo Muin making a continuous loud noise

[[email protected]]

I bought my Elite Turbo Muin Smart B+ trainer in 2017 and use it on average two days/week for an hour each time.

Up until two months ago it operated relatively quietly. However since then it has got progressively noisier and is now making a constant loud clacking racket. I have two movie files of the sounds that I've taken with my phone while riding it and would like to attach here but am unable to attach them.

What is causing the noise and what can I do to fix it?

Thanks
Lionel

[Elite Admin S]

Hi

It may be due to bearings...
Contact our support (select the product then click on the link to open a ticket):
https://support.elite-it.com

Remember to add a short video in which the technicians can hear the noise

Regards

[[email protected]]

I think you are correct in saying it is the bearings as the trainer also vibrates badly and makes a loud clacking noise.
How do I buy the correct bearings set and install them.
Please advise.
Thanks Lionel

[Elite Admin S]

Hi

It's not possible to replace the bearings without proper equipment.
Please contact the customer care, the guys there will check warranty and give you some option to solve the problem

Regards