Issue with every Garmin product
Moderators: Elite Admin M, Elite Admin S
Re: Issue with every Garmin product
Has anyone solved the problem?
Re: Issue with every Garmin product
Yes.
Contact support, they will provide .json file to upload via Upgrado.
I could paste .json content, but I don't know if it is universal, for different hardware revisions or file I got works only with mine hardware revision, so better not paste it here.
Dunno why they do not push update to Upgrado and only distribute it to people who asks for it.
Response I got.
==================
Dear Customer,
The issue you reported is caused by a temporary malfunction in My E-Training, which prevents disabling the new feature available for the Suito trainer in Stand Alone mode.
Additionally, the way Garmin sends the power signal, which is too infrequent, results in the automatic activation of this feature during use in ERG mode. Please note that any other app sends signals much more frequently, significantly reducing such issues. Our developers are already working to resolve this situation as soon as possible.
In the meantime, to disable this feature and address issues related to ERG mode with Garmin devices, please follow these steps using a JSON file:
Download the JSON file attached to this communication.
Follow the instructions to execute the JSON file with Upgrado, as outlined in our Knowledge Base article:
Execute a JSON file with Upgrado
Please let me know if the issue has been resolved after completing the procedure.
If you have any questions or need further assistance, do not hesitate to contact us.
Best regards
=================
Contact support, they will provide .json file to upload via Upgrado.
I could paste .json content, but I don't know if it is universal, for different hardware revisions or file I got works only with mine hardware revision, so better not paste it here.
Dunno why they do not push update to Upgrado and only distribute it to people who asks for it.
Response I got.
==================
Dear Customer,
The issue you reported is caused by a temporary malfunction in My E-Training, which prevents disabling the new feature available for the Suito trainer in Stand Alone mode.
Additionally, the way Garmin sends the power signal, which is too infrequent, results in the automatic activation of this feature during use in ERG mode. Please note that any other app sends signals much more frequently, significantly reducing such issues. Our developers are already working to resolve this situation as soon as possible.
In the meantime, to disable this feature and address issues related to ERG mode with Garmin devices, please follow these steps using a JSON file:
Download the JSON file attached to this communication.
Follow the instructions to execute the JSON file with Upgrado, as outlined in our Knowledge Base article:
Execute a JSON file with Upgrado
Please let me know if the issue has been resolved after completing the procedure.
If you have any questions or need further assistance, do not hesitate to contact us.
Best regards
=================
Re: Issue with every Garmin product
Hey, I also have the same problems with my Suito + Garmin. Can someone send me the .json file? Thank you
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