Official Forum

Dear Elite,

I've got a Zumo trainer second hand in very good condition, it worked flawlessly out of the box yesterday. Today I've did a quick calibration in both the Elite android app, and in Zwift so I can start using the trainer as I intended.

Now the trainer doesn't provide any resistance, unlike yesterday when I quickly tried it out with Zwift. I can adjust the resistance, but only in the windows version of the Elite My E-training app. I am connected to my devices via Bluetooth.

Can I somehow reset the trainer to the factory default settings? This is really frustrating.

Thank you in advance,
Richárd

Good morning

Please contact the customer care as it is necessary to check the functionality of the circuit board:
https://support.elite-it.com/en/ticket

Regards

Thank you! I've already did that, and today they got back to me with a couple of tests. I hope we can fix the issue!