Direto Erratic resistance

[ctherkorn]

Hello - my Direto (SN 17107, or could be DIB182828 from bottom of unit) has been great, up until the last few days. The resistance has become erratic. The stepper motor sounds like it just keeps moving the resistance magnets around. it oscillates between 100w and 300w I took the side cover off for a video. I did not touch the circuit card in this process. A link to the video is here ( https://youtube.com/shorts/dtrl0Svgot8?feature=share ). I have a picture of the resistance output from the last training session I attempted to do if that helps. Please advise on how I can get my Direto back up and running correctly. Thanks.

[ctherkorn]

Update: I attempted to connect my iPhone to try to run the Direto via the MyETraining App, and I cannot discover the Direto via BlueTooth. I also attempted to search for it with my PC laptop, and again I wasn't able to discover the unit via BlueTooth.