FTP statistics does not show in history

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loebbert.sebastian
Posts: 4
Joined: Sun Feb 12, 2023 7:36 pm

FTP statistics does not show in history

Postby loebbert.sebastian » Sun Feb 12, 2023 7:49 pm

Good evening
I have done the ftp test and the ftp value is correctly set in the configuration.
Unfortunately, when I now do a training and then open the completed training in the history, the ftp statistics is not shown, as you can see in the screenshot.
In the data summary section, the ftp correctly displayed (see other screenshot).
I run e-training 3.19.2 on an iPad.

What can I do to fix this?

Thanks,
Sebastian

2A6894D6-BFF4-4F99-A519-B167702530E4.png
Screenshot showing the missing ftp statistics
2A6894D6-BFF4-4F99-A519-B167702530E4.png (239.92 KiB) Viewed 12469 times


5993A40C-42A2-4AAC-BC4A-021ED5013226.png
Ftp correctly displayed in the data summary section
5993A40C-42A2-4AAC-BC4A-021ED5013226.png (131.54 KiB) Viewed 12469 times

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Elite Admin S
Posts: 2776
Joined: Tue Nov 08, 2016 10:18 am

Re: FTP statistics does not show in history

Postby Elite Admin S » Mon Feb 13, 2023 8:25 am

Hi

If you use a different device, does the graph appear?
If it is so, uninstall the software and install it again.
If the graph doesn't appear also on the other device, contact the support:
https://support.elite-it.com/en/ticket

Regards

loebbert.sebastian
Posts: 4
Joined: Sun Feb 12, 2023 7:36 pm

Re: FTP statistics does not show in history

Postby loebbert.sebastian » Fri Mar 03, 2023 9:32 am

Hi
Just tried it with another device (iPhone), same issue, will raise a ticket as suggested.
Regards,
Sebastian

clueaxel
Posts: 5
Joined: Tue Jul 18, 2023 3:44 am

Re: FTP statistics does not show in history

Postby clueaxel » Tue Sep 26, 2023 3:41 am

loebbert.sebastian wrote:Hi
Just tried it with another device (iPhone), same issue, will raise a ticket as suggested mario games
Regards,
Sebastian

That's right, I also changed the device but the above chart still appears


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