Inconsistent resistance on Direto XR

[jonathan]

Trainer was fine yesterday, and when I jumped on to do a workout today, the resistance isn't consistent. I've had the wading through mud high resistance issue in the past, but this is different.
I've been looking to see if there's any advice on resetting or upgrading firmware, and can't find anything.
Will send a message to the support team but I know that always takes days to get any kind of response...
Any thoughts / guidance appreciated.

[Elite Admin S]

Hi Jonathan

Is it possible that you've paired the trainer to two different devices? Do you perhaps have some applications still active in the background?
This would explain the inconsisten resistance value.