elite direto no resistance

[emoscandal]

i purchased the elite direto interactive trainer a month ago
when i hopped into the saddle and opened zwift i noticed
there is no resistance when there is an increase in slope
also tried program/level/free training mode in myetraining app
there is no respond from the trainer when i increase the slope/wattage/level
also tried connecting it with garmin 520 headunit
i went to /training/indoor trainer/ then manually adjust the resistance and still had no response from the trainer
there is no sound coming from the motor that adjust the resistance unit when turning the
indoor trainer, which it has before.
tried connecting it via bluetooth/ant+ in went ok
the lights are on (not blinking) which indicate it's connected
there is power/speed/cadence reading coming from the unit
the only problem is "no resistance" coming from the unit

[Elite Admin S]

Please contact the customer care at [email protected].
Some tests are needed to understand the situation.

Regards