Direto, no resistance for gear indexing

[ftalat]

Is there any way to reduce or eliminate trainer resistance for gear indexing? Currently, it's hard to hand-pedal while indexing/adjusting the gears.

[Elite Admin S]

Hi

Explanation

When you plug the power supply, Direto places itself to what we call "default starting point".
This position has a little resistance (it's not a 0 resitance position). It is needed in case a user wants to use the trainer without any device, so he can still pedal on it without spinning around.

When you connect a device, instead, it places itself to the zero position (with no resistance).

So, to have minimum resistance when indexing the gear, this is what you have to do:
1. power on the trainer - it will go to the default starting point
2. connect it to a device (smartphone, tablet, pc...) - resistance will be put to zero
3. disconnect the power supply or keep it connected to the app while doing the indexing

[ftalat]

Thanks, I'll try this later today.

[Eileen399]

There have been a lot of reports for Direto resistance issues as you can imagine but we’re hoping in a near update most of these issues are fixed. We’ll be checking back for reports mybkexperience.