Noisy

[Barry Gardner]

Just purchased a new Direto 2 and had my 1st ride with it on Zwift. My wife complained that it was noisy and made the whole house vibrate.
Also, I found I was spinning out on a sprint, lack of resistance....along with fluctuating resistance on uphill sections.
Any advice please.

[Elite Admin S]

There may be a mechanical issue.
Please contact our customer care at myetraining@elite-it.com adding a video in which we can hear the noise

Regards