Tuo trainer showing too high power numbers

[matejmedveczky]

Hey,
I have an issue with my Elite Tuo trainer. It worked perfectly but the other day, after calibration (which I did the exact same way like I normally do) it started showing really high power numbers (I was just spinning my legs and the power numbers were 500-600W). I tried to calibrate it many times with different apps (Zwift, myETraining app, through Garmin 530) and I even tried to update the firmware through the Upgrado app. None of this worked and my trainer is not under warranty anymore. Do you have any ideas what can I do?
Thanks

[Elite Admin S]

Hi

This seems rather unusual. It's possible that there was an error in memory writing following the calibration process.
I recommend reaching out to our support team using the following link:
https://support.elite-it.com/en/ticket

Regards