support.elite-it.com e-mail address is not available

[gerenzhifu]

I'm having a problem with my NERO that ERG mode is not enabled, I followed the help video to record the file, but when I send the video file, the email tells me that the support.elite-it.com address is unavailable, and I've tried both gmail and 163.com, neither of which works.
What should I do?
video：https://drive.google.com/file/d/1f15vehI1eynfAvJW6nrsh0G70tI72sbO/view

[Elite Admin S]

Hi

You can raise a ticket here:
https://support.elite-it.com/en/ticket

Or you can write to this email address:
[email protected]

Regards